Terms of Service
as of 03/11/2019
1.1. The contract language is either german or english.
1.3. If the order has been placed via the order form of the webpage, the automatically generated and sent e-mail to the contractor is valid as signature set.
1.4. The offers are not binding. The contract shall only be deemed concluded upon confirmation of the order by the contractor. If the contractor does not respond within 14 days after receipt of the consumer’s offer, no contract has been concluded and the consumer is therefore no longer bound by his offer.
2. Contract scope and fulfillment
2.1. The contractor undertakes to start the commissioning work as soon as possible (depending on the order situation) and to carry it out expeditiously (while maintaining good scientific practice). The contractor will inform the client before the start of the work, when the beginning of the work is expected.
2.2. The contractor undertakes to carry out the commissioned work to the best of his knowledge and belief, but does not guarantee success (especially in research and research activities).
2.3. Research activities concerning ancestor and family research are limited to online church books from Austria and the Czech Republic – with the exception of research at the civil registry office on behalf of the client. Occasionally, additional online databases are involved.
If there is insufficient information in the registered records for a continuation of the research, this is deemed to have ended (concerning the respective ancestral line).
2.4. Archival research is limited to the Austrian State Archives and the Vienna City and State Archives.
2.5. The contract ends with fulfillment of the agreed service and handover (receipt) of the research results or transcribed texts. Any documents provided by the customer (documents, documents, photos) will be handed over to the customer, uploads will be deleted.
2.6. Since it is unsure how long a research will last, it is not possible to give precise information about fullfilling and delivery times.
2.7. The statutory warranty provisions apply.
2.8.1. The following electronic (digital) channels are available for complaints:
phone: +43 (1) 664 650 86 13
2.8.2. Written complaints are to be addressed at:
Gruppe K Parz. 31
2.8.3. The contractor submits to an alternative dispute settlement procedure to the following alternative dispute resolution bodies:
Internet Ombudsmann: http://www.ombudsmann.at/
Clients also have the option to contact the EU’s Onlne Dispute Settlement Platform:
3. Cooperation between client and contractor
3.1. The client agrees to provide the contractor with the relevant documents and information necessary for the fulfillment of the contract by the contractor.
184.108.40.206. For transcriptions: the texts to be transcribed ─ either in the original or as a readable copy (analogue or digital).
220.127.116.11. For genealogy research: name of the person to start with, date and place of birth, name of parent (or mother, if the father is unknown), baptistery (if known).
18.104.22.168. For archival research: purpose or subject matter of the search.
22.214.171.124. For requests to the registry office, the client issues in advance a written power of attorney for the contractor. A corresponding form can be downloaded from the website. The power of attorney can also be filled out at a personal meeting (only in Vienna).
3.2. Subsequent changes to the order are possible by e-mail or telephone.
4.1. VAT exempt because of small business according to § 6 Abs. 1 Z 27 UStG
4.2. Charges take place in euros (€).
4.3. If no fixed price has been agreed, an hourly rate of €70 applies for genealogical research, €70 for archival research (additional travel time) and €30 per hour or €15 per 30 minutes that has been transcribed.
Any fees incurred by the registry office will be charged to the client in addition to a lump sum of €70 per visit with at least one application.
These costs also apply if the research is unsuccessful.
There are no shipping costs charged.
4.4. The fee is, unless otherwise agreed, to be transfered within 14 days from receipt of invoice without any deduction and free of charge to the bank account of (Erste Bank und Sparkassen):
IBAN: AT10 2011 1280 6117 1500
4.5. In the event of default of payment, the contracting party shall pay a lump sum of €40 as compensation. When using a debt collection agency, the contracting party must additionally bear the costs incurred as a result.
4.6. Cancellation right
4.6.1. The client is entitled to withdraw from the contract within 14 calendar days of placing the order without stating reasons. If the client has requested that the service be started during the cancellation period, he shall bear the share of the costs incurred.
To exercise the right of withdrawal, the client can send a letter or send an e-mail. The sample form under 4.6.2. is a suggestion but not mandatory.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
4.6.2. Withdrawal form
(If you want to cancel the contract, please fill out this form and send it back)
Ahnenforschung Tobolka e.U.
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service. (*)
Ordered on (*) / received on (*)
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only when notified on paper) date
(*) Delete as appropriate.
5. Privacy, copyright
5.1. The client agrees that his personal data may be transmitted to third parties (printers, bookbinders) if he is the source person – his name may be stamped on the book cover and back or included in the print document plus other data (eg date of birth) ,
If documents of living ancestors are handed over to the contractor, the client expresses having obtained the permission of these persons.
5.2. The client agrees that the contractor may process the transferred and ascertained personal data, which fall under the Data Protection Act, electronically (digitally) and analogously during the fulfillment of the contract.
5.3. The products and documents created in the course of the order ─ research reports, copies of archive material (analogue and / or digital) ─ are subject to copyright. The client bears the sole responsibility of lawful use on his side. The same applies to the handling of privacy and personal rights of third parties.
5.4. The client agrees that the contractor may use the products and documents created in the course of the order for advertising and marketing purposes, provided that no copyrights as well as data protection and personal rights of third parties are violated.